Councils are receiving almost 5,000 complaints a day over their failure to collect rubbish, according to new figures.
An analysis shows calls to local authorities over bin collections has soared by more than a third in just five years.
In total, more than 1.8 million complaints about rubbish not being collected were lodged with 336 councils last year – an average of 4,931 a day, according to the figures obtained through a series of Freedom of Information (FOI) requests.
The spiralling complaints will fuel renewed concern over the decline in weekly bin collections.
Homeowners have reported struggling to cope with a build-up of rotting household waste that remains uncollected for as long as a month in some areas of the country.
A majority of councils in England now collect bins fortnightly rather than once a week.
Just 160 councils – out of 375 across England and Wales – now collect bins on a weekly basis, a drop from 245 in under a decade.
Eighteen councils have moved to collections every three weeks while a handful are trialling monthly collections as they come under increasing pressure to reduce waste and increase recycling rates.
Last night the Government waded into the row, urging local authorities to collect waste more frequently in the face of rising complaints.
A spokesman for the Ministry of Housing, Communities and Local Government said yesterday: “We want councils to respond to the wishes of local people, many of whom want to see bin collections as frequently as possible.”
The FOI responses, collated by the BBC, show that out of 213 councilsthat replied to the survey in 2014, complaints had risen from 950,000 to 1.3 million – a rise of 37 per cent.
The BBC survey suggested the highest complaints per 1,000 households were in Elmbridge in Surrey, where there were 411 complaints per 1,000 households.
In September last year monthly bin collections were introduced for the first time in England and Wales. Read more